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07931 644633

Complaints policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

*Please request proof of receipt if posting

See What Our Customers Have To Say

Your Experience Is Our Priority

"Gas Engineers were very professional spotted a danger at my boiler and sorted it out. Got me booked in ASAP on the day as well."

Zachary

"A pleasure to work with. Very high standard of workmanship. Very friendly service."

Steven Chows

"Easy to talk to gave friendly advice on my Boiler and replaced it for me. Happy with them would recommend."

Zannatur Hur Ferdous

"Just want to say a thank you to John for fitting my outside tap. He was polite and got the job done!"

Cole George

Speak To An Expert Engineer

If you have a question, or need advice, please get in touch and we will do our best to help..
Burns Heating Logo
Plumbing, Heating & Gas Specialists servicing:
  • Bedfordshire
  • Hertfordshire
  • Buckingham
  • Northamptonshire
  • North London

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Burns Heating - Sole Proprietor Damien Burns.
Stock photos used for illustration purposes only.
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